TECHNICAL INQUIRIES

For any log in trouble, contact a customer service representative who will look into the matter as quickly as possible to help you sign in.

To report the problem contact us specifying the name of the book and the device you're trying to open it on. A customer service representative will get our content up and running shortly.

Before you can read books from our library, you need to have Adobe Digital Editions download. Click here to download.

You can access all the titles from our library with the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater, on the following operating systems: Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

Enjoy reading or listening to our content on all modern devices including any iOS device, Android device, computer system or mobile reading device with a web browser.

Send all your questions our way using this online contact form. Expect a reply within 24 hours.

BILLING AND MEMBERSHIP

As long as you have an internet connection, you can read a book or listen to an audiobook or music on any device including laptops, desktops, smartphones or eReaders.

You can check back daily to see all the awesome content our team has curated to help you complete your library.

If you're looking for a specific title, please feel free to send a request to requests@famitale.com and our team will do our best to add it for you as soon as we can.

Cancelling is hassle-free and can be done at any point during your subscription period. You'll retain access to your account for the rest of your term so you can continue to enjoy all of our content.

Expect to receive a confirmation email shortly after using our online cancellation form . If you successfully cancelled your account but have still been charged, contact us to look into the situation.

If you have experienced technical difficulties, been the victim of fraud, or an accidental billing mistake occurred, you qualify for a refund. If you didn't get the experience you expected, you might be refund eligible.For additional assistance or to request a refund, call a live representative by calling toll-free 1-866-991-2516. Please refer to our Terms of Service for a more detailed overview of our refund policy.